Support

1. For assistance with your iPhone handset, please call Optus Mobility Support on 1300 133 334.
2. Many usage queries can be answered via Apple's excellent User Guides and Tips information, links to which are available through our Tips & Tricks website.
3. For assistance with configuring your iPhone handset to access the University network, or the University MCS Exchange server, please follow the instructions available here. If you are still unable to receive your MCS Exchange email, please contact the ICT Helpdesk (9351-6000) or your local IT Support.

Wireless Functionality

Currently, the most recent firmware for iPod touches and iPhones does not support the simultaneous use of VPN and proxy settings, both of which are needed to access the internet over University WiFi. An upgrade to University WiFi is in progress, which will resolve the need for VPN access. This is expected to be finalised by early 2009.

Users experiencing an inability to access external websites while on campus may need to disable the wireless connection while on campus, which can be done by completing the following:

Settings -> Wi-Fi -> slide Wi-Fi from ON -> Off.