Using Your Phone
Emergency - 0-000
Security - 13333
Switchboard - 9
External Line - 0
Report Phone Faults - 16000
| Action | Analog | Digital |
|---|---|---|
|
Divert your phone to voicemail |
Lift handset Press *21# Replace handset |
Press Call Divert button light will come on |
| Cancel diversion to voicemail | Lift handset Press #21# Replace handset |
Press Call Divert button - light will go out |
| Divert your phone to another extension | Lift handset Press *21* Dial the extension number to which you are diverting Press # Replace handset |
Press *21* Dial the extension number to which you are diverting Press # |
| Cancel diversion to another extension | Lift handset Press #21# Replace handset |
Press #21# |
| Divert your phone to an external number | Lift handset Press *22# Press 0 (for an outside line), then dial the number to which you are diverting Press # Replace handset |
Press *22# Press 0 (for an outside line), then dial the number to which you are diverting Press # |
| Cancel diversion to an external number | Lift handset Press #22# Replace handset |
Press #22# |
| Transferring a call |
Press Recall button |
Press Inquiry button |
| Return to call you are transferring if the other extension is busy |
Press 2 after receiving busy tone |
Press flashing light button on Access 1 or Access 2 after receiving busy tone |
| Automatic call back |
Press 6 when you hear the busy tone. Cancel Callback - Lift receiver - Press #37# |
Press Callback button - light will come on Cancel Callback - Press #37# |
|
Tone Sending (if you have to enter numbers for a phone menu system, eg Phone banking) |
Automatic | Press 9 after the number answers. This will turn on your tone sender. "Tone Sender On" will appear on your screen |
Telephone Banking and other Systems requiring numbers to be entered
Digital handsets - Press 9 after the number answers. This will turn on your tone sender. "Tone Sender On" will appear on your screen.
Analogue handsets - The above is not required, just press the numbers when requested.
Message Waiting Lights
Analog and Digital handsets - To clear message waiting lights when there are no messages:
Lift receiver and press #91#
If you continually have a message waiting light and no messages, please report faults to 16000 and a technician will check your extension.
Ring Options for Digital Handsets
Press Program button - light will come on
Press digits 1 through to 0 - various ring types will be heard
Select one then press Program button - light will go out
For all digital phones used on campus, we have a few user guides to assist you using them. Please select the links or picture to access the user guide.
| Phone Type | User Guides | Quick User Guides |
|---|---|---|
| Small Digital (3212) | ||
| Large Digital (3213) | ||
| Large Digital with quick dial ext (3413) | ||
| Large IP Phone (4425) | ||
| Small IP Phone (4422) | ||
| Small IP Phone with Quick dial Ext (4422) | ||
| Cisco IP Phone (7945) | ||
| Cisco IP Phone (7975) |