Voicemail
- Quick Reference Guide
- Quick Reference Guide for new system in Jane Foss Russel Building
- To retrieve your messages
- To change your security code
- To record a personal greeting
- To access from an external telephone
- Helpful tips
- Reset voicemail password to default
Dial 17000
Enter your password (default for new extensions is 0000)
Press 1 to retrieve messages
Follow the instructions
Lift receiver and dial 17000
Enter password
Press 3 to go to Phone Manager
Press 1 to go to Personal Options
Press 4 to change security code
Follow voice instructions
Lift receiver and dial 17000
Enter password
Press 3 to go to Phone Manager
Press 1 to go to Personal Options
Press 3 to change greeting
Follow voice instructions
Dial 9351 7000
You will be asked to enter your mailbox number (this is your extension number)
Enter your password
Press 1 to hear your messages
Follow the voice instructions
During Message Playback
- During message playback, or when message is finished press 00 to hear the time, date and extension number that left the message.
- Press 3 to backup message by 5 seconds
- Press 9 to advance message by 5 seconds
- Press 7 to skip to next message
- Press 6 to replay message
You can use the type ahead feature to move within the voicemail system. Simply press all the necessary keys in sequence without waiting for the voice prompts
In order to reset the voicemail password on an extension to the default ('0000'), it is necessary to submit an online Work Request to the telecommunications contractors. This is available on the following page:
In the "Work Requested" field, please ensure you specify:
-
That the Voicemail PIN needs to be reset
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The phone number of the extension which needs to be reset